Services

Hardware Maintenance

Premium Services

Let DUMAC Do The Heavy Lifting!

Overview

Industry leading hardware maintenance programs including Onsite Services, Advanced Exchange, and Hardware Help Desk keep your business up and running.

Mission

DUMAC offers complete one stop shopping for all your technology maintenance needs. Our hardware service platform has options for the Grocery, Quick Service, Table Service, and Fast Casual markets.

DUMAC offers four basic hardware plans:

  • Onsite Hardware Maintenance Contract
  • Advanced Exchange Hardware Contract
  • Hardware Help Desk Contract
  • Time and Materials Plan

DUMAC is expanding it’s service program across the US. We are coming to a city near you in our march across America.

Contact your sales representative to see if we can provide onsite service in your area.

Onsite Hardware Maintenance Contract

The industry standard for onsite hardware technology services. This DUMAC plan is our premium plan and takes care of all your onsite hardware needs. Local trained service technicians and local parts get you back in service quickly. Let your employees take orders not trouble shoot hardware. Priority and emergency services included.

Advanced Exchange Hardware Contract

Have your own techs? Then our Advanced Exchange (AEX) plan is for you. DUMAC can overnight a replacement AEX unit out to your facility. Your techs make the swap and send the old unit back for repair.

Hardware Help Desk Contract

Return to service is made easy with our Hardware Help Desk Plan. Call the help desk 24/7 to get your replacement hardware back into service quick and easy.

Time and Materials Plan

The same industry standard for onsite technology maintenance services as our onsite plan. You only call us when you need us for your hardware service needs. Local trained service technicians and local parts get you back in service quickly. Let your employees take orders not trouble shoot hardware.