Support & Service

Help Desk Support

24/7 Emergency Support

On-Site Technicians

Hardware Service Plans

DUMAC offers Nationwide Maintenance Premium Hardware Service options for your business including On-site Service, Advance Exchange, and Hardware Help Desk to ensure your business runs optimally and experiences no downtime.

DUMAC offers four basic hardware plans:

• On-Site Hardware Maintenance Contract
• Advance Exchange Hardware Contract
• Hardware Help Desk Contract
• Time and Materials Plan

On-Site Hardware Maintenance Contract

The industry standard for on-site hardware technology services. This DUMAC plan is our premium plan and takes care of all your on-site hardware needs. Trained local service technicians and local parts get you back in service quickly. Allow your employees to take orders instead of troubleshooting hardware. Priority and emergency services included.

Advance Exchange Hardware Contract

Already have your own techs? Then our Advance Exchange (AEX) plan is for you. DUMAC can overnight a replacement AEX unit to your facility. Your techs make the swap and send the old unit back for repair.

Hardware Help Desk Contract

Return to service is made easy with our Hardware Help Desk Plan. Call the help desk 24/7 to get your replacement hardware back into service quick and easy.

Time and Materials Plan

The same industry standard for on-site technology maintenance services as our on-site plan. You only call us when you need us for your hardware service needs. Trained local service technicians and local parts get you back in service quickly. Allow your employees to take orders instead of troubleshooting hardware.