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A Complete Technology Solution for Grocery Stores

Our RORC suite of services provides a complete technology solution to transition your store's legacy systems into flexible, future-proof technology.

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Over 1,500 independently owned supermarkets rely on RORC as their POS System

RORC is DUMAC's industry-leading Supermarket POS, Grocerant POS, Back-Office, and DSD software. Its flexible and scalable features enable future-proof technology enhancements that help you manage, market, and grow your business.

  • Scalable software designed to be nimble, agile, and responsive to industry needs
  • Interactive user group provides direct input from end-users on the direction of feature development
  • Complete POS solution suite to handle all needs of the independent grocer
  • Seamless integrations into best of breed third-party software packages

  • Ready for RORC? Please join us for one of our Popular, FREE webinars! Get a snapshot of how easy RORC is to use and see all the functionality built-in to the software. Our vertical trainer provides a 20-minute overview of the topic and then answers your questions LIVE!

    Click here to register >

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Back Office and Multi-Store Host

With our powerful back-office and hosting system you are able to manage across your enterprise from one centralized software package. The ability to manage price zones and reporting is key when operating a multi-store environment.

  • Track sales across multi-store/regions
  • Price optimization
  • Inventory management and computer-generated/assisted ordering
  • Comprehensive back-door delivery (DSD) program
  • Scale integration with ingredient management
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Big Bunny Market Implements FastLane to Improve Customer Service

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Self-Checkout Solutions

NCR Fastlane - R6L Plus

With an everchanging world in which customers demand customer service and speed, we offer the NCR R6L Plus Fastlanes. Building on NCR’s 20 years of market leadership and the modern consumer in mind, this model represents the best in class technology and features.

Features

  • LED Lighting to help attendants stay ahead of customer interventions
  • Built-in cameras for added security
  • Produce assurance providing faster and easier produce scanning
  • Upgraded note recycling capabilities reduce balancing and cash management tasks

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Cloud Reporting and Customer Engagement

Increase productivity, basket size, and customer retention by utilizing our cloud reporting and customer engagement platform. Our ability to push and report on live data gives you the edge in decision making and customer engagement.

  • Full suite loyalty and rewards engine within lane interaction
  • Fully integrated click and collect offerings to leverage the virtual presence
  • Real-time reporting and dashboards to manage your business
  • Customer-facing and internal smartphone and tablet app’s to expand your reach
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Service and Support

Our 24/7 service and support team can keep your store running smoothly. We offer multiple plans to suit the needs of each customer. From on-site to our advanced exchange program we can keep your system running. Our service network is ready to respond at a moment's notice!

  • 24/7 service and support team can help minimize downtime
  • On-site and advanced plans to fit your needs
  • Preventative maintenance plans help stay ahead of issues and ensure your system operating efficiently
  • Local service no matter where you are located
  • Interactive call reporting and ticket system so you know exactly what the status is at all times
  • Simplified billing-less confusion over coverage
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RORC as a Service (RAAS)

With technology changing so rapidly how do you stay current without over-investment? RORC as a Service (RAAS)! Our RAAS approach allows customers to replace complete platforms with minimum disruption of service and stress at the store level.

  • Complete POS system
  • Guaranteed maintenance pricing for 3 years
  • All new components mean the entire POS system and the network is managed by DUMAC
  • Simplified pricing with no surprises

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We evaluated and considered the many options for POS solutions to support C&S retailers throughout the United States. DUMAC is a leading commerce technology solutions provider with a world-class team. We have selected the best solution for our customers. Together, we have the opportunity to change how people shop at their favorite independent supermarkets.”

Corey Quiring
Vice President of Retail Services at C&S Wholesale Grocers

DUMAC is a wonderful partner. We have been with DUMAC for over 20 years and consider it the best partnership out of all of our suppliers and vendors. DUMAC has helped us take this quantum leap. They help keep us current on technology solutions and invested for where we need to be in the future.”

Joe Dash
Owner, Dash's Market, Buffalo, NY
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Don’t let aging infrastructure and technology hold you back

DUMAC works with our clients to understand their pain points and to develop sound business and financial cases for the proposed technical solutions. We partner with you to provide complete, customized end-to-end solutions for your store. Our proven methodology and extensive network of industry experts qualify us to provide diversified and customized support to address each phase of the project lifecycle.

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Contact

Sales & Support: 315-463-1010
Corporate Headquarters:
315-463-1010
19 Corporate Circle
East Syracuse, NY 13057

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