Why DUMAC?
DUMAC Delivers Professional Services

DUMAC Delivers

Your single-source technology partner for integrated and innovative commerce solutions. You manage the store; let us manage your technology.

Whether you require a store technology refresh, a new build, integration into existing systems, or an EOL replacement, the DUMAC Professional Services Team of technologists is ready to develop a solution that meets your specific needs.

The DUMAC Difference - Our Methodology

At DUMAC, we take a consultative approach. We understand there is a great deal of technology "sold" to only meet technology checklists..

We Are Partners

We work closely with you to:

• understand and determine best fit, scalable technology;
• implement and integrate, educate, and support you every step of the way.
  
  

Decades of Experience

We understand the challenges you face and the pressures you are under. Over 75% of our team members have worked in the vertical industries we serve. We understand you because we are you.

Our team members are made up of people with a unique combination of experience and knowledge within the convenience, grocery, food service, store management areas, AND technology-based expertise. We truly understand your challenges and are experts in service, support, and training. We are passionate and work diligently to steer your implementation towards a successful roll-out.

Professional Services and Commitment to Our Customers.

Guided by our principle beliefs of innovation, agility, and commitment, DUMAC is dedicated to delivering innovative commerce solutions that provide our partners with offerings that enrich the experience of all the individuals they serve. Building on a heritage of over 70 years of successful implementation and integration, DUMAC delivers our next generation of industry-leading POS software solutions and support.

DUMAC supports over 20,000 POS Lanes nationally that process over $36B in Consumer Sales!

Decades of Experience Delivering Commerce Solutions

DUMAC works closely with our customers to understand your business direction and needs to deliver appropriate technology and overall commerce solutions. Great technology alone isn’t enough. At DUMAC we begin each project with our consultative approach and outcome-driven methodology. DUMAC brings together the point of sale software, back office and reporting software, hardware assets, and services to implement the RIGHT and commerce solution that fits.

DUMAC uses a services methodology – Plan, Design, Implement, and Operate. This methodology is used in delivery by our Professional Services Team that work collaboratively with you from understanding your organizations objectives through implementation, operation, education and support services of your technology project. Envision – Execute – Empower – it’s our commitment to providing you the best possible IT services and solutions to move your organization forward.

At DUMAC, we consult with you to deliver purpose-built solutions. We design, build and operate technologies that strengthen your business and build relationship with your customers. Our customers see us as a day-to-day technology partner and rely on us to operate these systems on an ongoing, sustained basis.

Analysis and Planning

DUMAC is committed to understanding your business and store technology objectives through a consultative and collaborative approach to determine the right technology solution, hardware, and training and support to deliver ensure the best return on your technology investments, as well as future-proofing your store.

Solution Design

You are leveraging the entirety of our team and partner network expertise, knowledge, and resources. Our team of specialists will map out a plan for success and manage your solution from concept to execution

Project Management

A project management team will develop a plan with dates, deliverables and implementation timelines, and work with you throughout the process.

Staging

To ensure accuracy and fast, effective implementation, We stage your equipment and system to our defined "gold-standard" in house.

Implementation Services

Our Implementations Services techs and team are on-site handling installation and preparing your team for go-live, guiding them every step during the implementation to ensure success.

Education/Training

Onsite and Ongoing - We help you understand the system, software, and provide the training needed to support your initial implementation, your staff, and ongoing as needed.

Support Services

24/7/365 LIVE, US-Based HelpDesk Analysts, Technicians, Technologists ARE available -
By phone, email, and our easy to use CONNECT portal

Account Management

Throughout the process we assign a dedicated, industry/vertical specific account manager to be your single point of contact.